July 3, 2012

This week on The BuzzBubble, we dive right into our interview with Tony Hsieh, Zappos.com CEO and bestselling author of “Delivering Happiness.” Taking a cue from Zappos, we embrace the weird and start off by picking Tony’s brain for his favorite words (curse and otherwise), his creative and emotional turn-ons and turn-offs, and discover his secret dream of being MacGyver. With these vital concerns assuaged, we talk about Tony’s book and its relation to life, business, and, of course, the fun, family feel of Zappos culture. Tony shares his thoughts on literally delivering happiness to customers, and how customer service and experience can be a powerful marketing tool in the long-term.

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