The Buzz Council Ep 10 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Surprising People

September 11, 2014

The Buzzbubble on Live It Up
The Buzz Council Recap – Our Retrospective and Takeaway
The Buzz Council Long Form – Peter Shankman, Dr. Bob Deutsch and Deb Zmorenski on Brands and People
The Buzz Council Ep 16 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Elevating a Narrative
The Buzz Council Ep 15 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Real-World Loyalty
The Buzz Council Ep 14 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Emotive Connections
The Buzz Council Ep 13 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Relevant Connections
The Buzz Council Ep 12 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Top-Down Culture
The Buzz Council Ep 11 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Small-Scale Service
The Buzz Council Ep 10 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Surprising People
The Buzz Council Ep 9 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Driving Loyalty
The Buzz Council Ep 8 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Employee Accountability

The Council talks about surprising customers with unexpected service such as reaching out with personal communication, as opposed to creating situational happiness by meeting a list of predetermined consumer expectations. Peter Shankman shares his own experience with personal communication and the way it impacted the value of his company.

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