The Buzz Council Ep 11 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Small-Scale Service

September 16, 2014


We talk about the expectations that individuals have for extremely small-scale service, treating each customer uniquely and specially. Deb provides some insights from her Disney experience on the ongoing challenge of first establishing this level of service as an expectation and then continuing to exceed it.


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