The Buzz Council Ep 6 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Feigned Intimacy

August 28, 2014

Our discussion continues with the issue of overly scripted customer service, creating a sense of feigned intimacy in interactions that people find off-putting. We go on to discuss the way in which employees interact with people in various environments, segueing into a detailed look at the unique situation of adjusting employee responses in airport-based establishments.


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