The Buzz Council Ep 4 – Peter Shankman, Dr. Bob Deutsch, and Deb Zmorenski on Employee Empowerment

August 21, 2014


Calling upon his own personal experience, Peter questions the concept of companies empowering employees to help customers - or rather, the concept that the desire to help a customer should be considered exceptional for any employee in customer service. From here, the Council begins a discussion on discretion that should be used from the start in hiring service employees.


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